Kelp Cowork Membership Agreement
1. General
This agreement outlines the terms and conditions between Kelp Cowork (“the Company”) and you (“the Member”). By signing up for membership, you agree to the rules and policies of Kelp Cowork.
2. Description of Services
Kelp Cowork provides members with access to a collaborative workspace, including 24/7 access, private call booths, high-speed internet, phone booths, office equipment, and amenities such as coffee, tea, and filtered water. Specific membership benefits vary by level and are provided during sign-up.
Note: Amenities and services may be updated, replaced, or removed with a minimum of 30 days’ prior notice to members.
3. Member Conduct
Members must follow all behavior policies designed to maintain a respectful, professional, and productive environment.
Rules include:
- Respect Others: Use headphones in shared spaces if needed, and avoid interrupting others when they are working.
- Prohibited Behaviors: Discriminatory, threatening, or violent conduct will result in immediate membership termination.
- No Solicitation: Networking is encouraged, but aggressive sales tactics are not permitted.
- Smoking: Smoking is prohibited indoors but allowed in designated outdoor areas.
- Golden Rule: Treat others as you would like to be treated.
The Company reserves the right to terminate membership for violations of these rules.
4. Membership Details and Termination
- Membership Changes: Members may cancel at any time through the online portal. For cancellations of long-term memberships, a notice period applies, and contracts can be paused for up to three months with a €30 monthly holding fee to reserve the desk.
- Termination by Kelp Cowork: Membership may be terminated immediately for violations of behavior policies, non-payment, or unlawful activity within the space.
- Refund Policy:
- Full Refund: For cancellations made more than 7 days before the start of the booking.
- Partial Refund: 50% for cancellations made between 7 days and 24 hours before the booking.
- No Refund: For cancellations made within 24 hours of the booking.
5. Event Hosting
Members may host events in designated spaces at Kelp Cowork with prior approval.
Event policies:
- Bookings must be made at least 7 days in advance.
- Members are responsible for restoring the space to its original condition after the event.
- Noise levels should respect other members.
- Any damages caused during the event will be charged to the member hosting.
6. Health and Safety
To ensure the safety of all members:
- Emergency exits and first-aid supplies are clearly marked. Members are responsible for familiarizing themselves with emergency procedures.
- Members must maintain cleanliness and hygiene in shared spaces, especially the kitchen and restroom areas.
- Any safety hazards or maintenance issues should be reported immediately to Kelp Cowork staff.
7. Use of Services
- Spaces and resources are to be used for business purposes only.
- Members cannot sublease or assign their rights to another person or entity without written approval.
- Installation of additional equipment (e.g., printers, fax machines) requires prior approval.
- Members may use the “virtual office” service, including receiving mail and packages, but are fully responsible for compliance with tax, customs, or payment obligations related to packages.
8. No Tenancy or Residency
Membership at Kelp Cowork does not create a landlord-tenant relationship or residential tenancy. The space is for commercial use only. Violations of this clause will result in immediate membership termination.
9. Dogs
Members with monthly or weekly memberships may bring their dogs to the space, provided they ensure good behavior and hygiene. Kelp Cowork reserves the right to prohibit dogs that disrupt the workspace.
10. Confidentiality
During your membership, you may encounter confidential information from Kelp Cowork or other members. This includes business details, trade secrets, or proprietary data. Members agree not to disclose any confidential information obtained within the coworking space.
11. Repairs and Maintenance
Kelp Cowork will maintain the space in good working order. Members are responsible for promptly reporting any issues or damages they observe.
12. Liability
Kelp Cowork and its staff are not liable for:
- Personal injuries or property damage caused by the actions of members or third parties.
- Losses related to packages, mail, or equipment brought into the space.
- Any indirect, incidental, or consequential damages arising from the use of the coworking space.
13. Dispute Resolution
In the event of a dispute, members agree to attempt mediation before pursuing legal action. Legal disputes will be governed by the laws of Portugal and adjudicated in the courts of Lisbon.
14. Changes to Terms
Kelp Cowork may update these terms from time to time. Members will be notified of significant changes, and continued use of the space constitutes acceptance of the updated terms.
